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Trainers and Consultants
It’s not new to say that coaching has grown in popularity during the last years and that, in parallel, people and organisations more and more seek help in adapting to a continually changing scenario. Companies need employees who can produce results and who always keep...
The Net Delight Index (NDI) as a meaningful alternative to the Net Promoter Score (NPS) If you have ever stumbled across a customer survey you have probably been asked the following question: “On a scale from 0 to 10, how likely is it that you will recommend a...