Dec 11, 2018 | Management, Marketing, News, Sales, Sales Planning
A Number To Help You Grow The Net Delight Index (NDI) as a meaningful alternative to the Net Promoter Score (NPS) If you have ever stumbled across a customer survey you have probably been asked the following question: “On a scale from 0 to 10, how likely is it that...
Dec 11, 2018 | Management, News, Sales
Traditional B2B sales and sales management is under turmoil Customer relationship management requires multichannel marketing & sales and this is called fast-track sales. In fast-track sales the processes, reaction speed and pricing has a big effect on the results....
Dec 11, 2018 | Management, News, Sales
Managing Sales Performance – The Fairness Factor Incentives Financial incentives in the form of bonus or commission payments have long formed the backbone of company’s efforts to motivate sales people. Smart sales managers have also long understood that certain...
Oct 7, 2018 | News, Sales
7 Tips for Selling to Senior Executives I can vividly remember the time when I was accompanying a seasoned sales professional who was visiting one of his best customers. The salesperson was used to doing business with a few primary contacts, whom he had developed...
Aug 25, 2018 | News, Sales
How to Win “How to WIN business (without pushing your methodology on customers)” What do sales trainers and coaches give to sales people during sales skills training courses? A lot! We can probably agree that among the learning points we trainers pass on to you sales...
